Refund policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal, you must send us (Nina Pomp,, Müllerweg 17, 64850 Schaafheim, a clear statement (e.g. a letter sent by post, or an email ) of your decision to withdraw from this contract. You can use the model cancellation form below, but it is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Items excluded from revocation
All items that are individually manufactured for customers after the order has been completed are non-returnable. These are articles for which the color, size and font or personalization such as name, slogan and/or number are specified.
According to § 312g Para. 2 No. 1 BGB, the consumer has no right of withdrawal if goods are ordered, which is not prefabricated and for the production of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of you as a consumer (customer specification).
The personalized goods are economical for the seller after production worthless, as the subsequent sale becomes impossible due to the customer specification and the resulting individual production .

Consequences of cancellation: If you cancel this contract, we will credit you with all payments that we have received from you, including delivery costs (with the exception of the additional costs that arise resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged for this repayment. The consumer bears the return costs.

Sample cancellation form:

  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • Order number
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of the consumer(s)
  • date

(*) Delete where not applicable.